diligent at a Glance

About us

We are an independent Business and IT-Consultancy Firm helping clients on their digital transformation journey.

diligent technology & business consulting AG is an international Business and IT-Consultancy firm with headquarters in Frankfurt/Germany and offices in Budapest and Milan, serving customers all over Europe.

Since we were founded in 2009, we have supported our clients in a range of important strategic and operational IT-projects – assisting them at all stages of their business, digital and IT transformation. With our expertise in Customer Relationship Management, we are helping clients designing and executing successful customer journey strategies to deliver a seamless customer experience. And our Business Intelligence Services help organizations to improve on decision making, reducing cost and identify new business opportunities.

We are growing steadily and currently have a team of 25 experts with backgrounds in information technology and business.

Whether Swiss Life, OVB, or the Berliner Philharmoniker, whether Entega or the OSCE, we have customers in every size company. diligent technology & business consulting AG is a well-established team of committed employees. Three of these are partners. We will briefly tell you whom you trust.

Management

Sascha Krause, Managing Director

Martin Petek

Dr. Sebastian Ludorf

Supervisory Board

The supervisory board of diligent technology & business consulting AG has many years of entrepreneurial experience. Thus, it is an important adviser and partner to the management board on all strategic issues.

Matthias Wittenburg,
Chairman of the Supervisory Board

Dr. Elmar Stenzel,
Deputy Chairman of the
Supervisory Board

Christian Falcenberg,
Member of the Supervisory Board

OUR SELF-IMAGE

We view CRM in a holistic manner.

By looking at, accurately analyzing and incorporating your business processes with your needs in mind, we offer the optimal solution that you can really work with. We deliver suggestions, alternatives, and solutions that exactly meet your business objectives and lead to your success. Viewing CRM holistically is our only way to success.

We are independent.

And we mean precisely: in-de-pen-dent. Since we are partners with several leading CRM Software providers that have different procedural and technological orientations and we also have a license-free open-source solution, our customers have real alternatives. That also means, we are open-minded and put the CRM needs in the foreground instead of the name of the Software provider.

We are more than just IT guys.

We combine business understanding with profound technical expertise. This makes us different from many software consultants. Because technology is not an end in itself, but always a means to achieving customer satisfaction, better service, and greater overall success. We look at the whole, from your business processes to the implementation of technologies: that is what we consider as competent technology and business consultancy.

We are team players with conviction …

Our team brings together business people, industry experts, and computer scientists. Accordingly, we collaborate on our consulting projects in an interdisciplinary fashion. Applying this bundled expertise to demanding customer projects allows us to tap into as much knowledge as we can to find and identify top-notch solutions. Business specialists work hand-in-hand with IT specialists: this approach has proven to be a success for us and also helps your project.

We are technology experts

We think past the conventional boundaries. For us, it is not contradictory to use Microsoft technologies [.NET, BizTalk, Visual Studio and others] and to know LAMP stack very well. We support actively the development of SuiteCRM with own code-contributions. Beyond CRM processes and technologies, we also develop custom Software, mainly in the area of .NET.

We take responsibility for your project.

We work with you to develop solutions that meet your business requirements and ensure the implementation of your new system. But then we continue to think, because enthusiastic users of a new solution are just as important as successfully completed project tasks. We therefore support the design and implementation of change management measures as well as user training. That’s what it means to take responsibility.

We know what we are doing.

Thanks to our many years of experience in CRM consultancy and implementation, we are familiar with a wide range of industries. Our consultants not only have professional experience, but also well-founded industry knowledge. We focus our consulting services on our core industries: insurance and finance, logistics, manufacturing, IT and telecommunications, utilities and energy companies, as well as associations, authorities and NGOs. You can rely on this: We know what you’re talking about.