The next generation CRM with a focus on business process excellence
Bpm’online represents a step forward from any other CRM System. Merging marketing, sales and service into a single, performance oriented solution, bpm’online is the premium cloud based system designed to boost performances and deliver consistent success to its users.
Innovation is at the very core of bpm’online, with new features, extensions and apps rolling out to its customers, to make sure they always distinguish themselves from the competition.
Fast and dynamic implementation of processes
In today’s dynamic business environment, being able to change strategy and realign your company is fundamental. It makes your company responsive, able to learn quickly and to spread that knowledge throughout. Bpm’online is the system developed ad hoc do give you flexibility, increasing your responsiveness, making sure you’ll be the first to seize whatever new opportunity comes your way.
With its unprecedented focus on processes, each bpm’online solution revolves around the idea of quick changes. Be them little or major alterations of how you conduct your business, bpm’online facilitates and speeds up the implementation of any change. And all this, while engaging its users with its social features, look and feel.
Bpm’online has seen wide recognition by key industry analysts, earning for itself many awards
CRM Magazine, the leading publication of the industry, named bpm’online the Leader in Enterprise CRM Suite and Midmarket CRM Suite categories of the CRM Market Awards 2017
Bpm’online was named a Leader in The Forrester Wave™: CRM Suites for Midsize Organizations, 2016.
Bpm’online was recognized in Gartner’s 2017 Magic Quadrant for the CRM Customer Engagement Center.
Bpm’online is flexible
Bpm’online offers three seamlessly integrated products for marketing, sales and service on one platform that can be used separately or in a bundle.
The automation of your marketing processes has never been easier! Ensuring demand generation excellence by quickly identifying customers’ needs and leading them all the way from first contact to happy customers.
360° customer view – get to know your customers better
Leads, Campaigns and E-mail Marketing management
Productivity tools – Automate any internal process and take advantage of the industry best practices
System designer – change interfaces according to the corporate style
Bpm’online sales delivers end-to-end sales processes to manage the complete customer journey. Connect the dots between marketing, sales and customer service, to effectively manage every stage of customer interactions.
Collaboration tools – Communicate with your team and customers directly from the system
Opportunity management – Define tactics for each opportunity, identify key decision makers
Mobile sales – Access all the critical information about your customers from any mobile device
Personalize communications with your clients using bpm’online service. Manage all client requests in a single view no matter what channel they came from: phone, email, chat, social network or customer portal.
Knowledge management – Accumulate the knowledge of your company in a unified knowledge base
Problem management – preventing recurring mass incidents and proactively informs customers about known errors
Bpm’online studio is the unique synergy of business processes management and case management technologies that provide organizations with powerful tools to easily manage and optimize business processes.
Business process management – Automate any internal processes from document approval to collaboration on complex projects involving multiple teams
Case management – Dynamic Case Management (DCM) to more flexibly manage unstructured, “untamed” processes
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