Bpm’online

The next generation CRM with a focus on business process excellence

Bpm’online represents a step forward from any other CRM System. Merging marketing, sales and service into a single, performance oriented solution, bpm’online is the premium cloud based system designed to boost performances and deliver consistent success to its users.

Innovation is at the very core of bpm’online, with new features, extensions and apps rolling out to its customers, to make sure they always distinguish themselves from the competition.

Fast and dynamic implementation of processes

In today’s dynamic business environment, being able to change strategy and realign your company is fundamental. It makes your company responsive, able to learn quickly and to spread that knowledge throughout. Bpm’online is the system developed ad hoc do give you flexibility, increasing your responsiveness, making sure you’ll be the first to seize whatever new opportunity comes your way.

With its unprecedented focus on processes, each bpm’online solution revolves around the idea of quick changes. Be them little or major alterations of how you conduct your business, bpm’online facilitates and speeds up the implementation of any change. And all this, while engaging its users with its social features, look and feel.

Award winning

Bpm’online has seen wide recognition by key
industry analysts, earning for itself many awards

CRM Magazine, the leading publication of the industry, named bpm’online the Leader in Enterprise CRM Suite and Midmarket CRM Suite categories of the CRM Market Awards 2017

Bpm’online was named a Leader in The Forrester Wave™: CRM Suites for Midsize Organizations, 2016.

Bpm’online was recognized in Gartner’s 2017 Magic Quadrant for the CRM Customer Engagement Center.

Bpm’online is flexible

Bpm’online offers three seamlessly integrated products for marketing, sales and service on one platform that can be used separately or in a bundle.

Marketing

The automation of your marketing processes has never been easier! Ensuring demand generation excellence by quickly identifying customers’ needs and leading them all the way from first contact to happy customers.

  • 360° customer view – get to know your customers better
  • Leads, Campaigns and E-mail Marketing management
  • Productivity tools – Automate any internal process and take advantage of the industry best practices
  • System designer – change  interfaces according to the corporate style

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Sales

Bpm’online sales delivers end-to-end sales processes to manage the complete customer journey. Connect the dots between marketing, sales and customer service, to effectively manage every stage of customer interactions.

  • Collaboration tools – Communicate with your team and customers directly from the system
  • Opportunity management – Define tactics for each opportunity, identify key decision makers
  • Sales forecasting
  • Mobile sales – Access all the critical information about your customers from any mobile device

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Service

Personalize communications with your clients using bpm’online service. Manage all client requests in a single view no matter what channel they came from: phone, email, chat, social network or customer portal.

  • Omnichannel communications
  • Case management
  • Knowledge management – Accumulate the knowledge of your company in a unified knowledge base
  • Problem management – preventing recurring mass incidents and proactively informs customers about known errors

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Studio

Bpm’online studio is the unique synergy of business processes management and case management technologies that provide organizations with powerful tools to easily manage and optimize business processes.

  • Business process management – Automate any internal processes from document approval to collaboration on complex projects involving multiple teams
  • Case management – Dynamic Case Management (DCM) to more flexibly manage unstructured, “untamed” processes
  • System designer
  • Security and administration

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