BUSINESS PROCESS EXCELLENCE
Only agile companies conquer the market
Efficient, fast, and excellent processes are an essential prerequisite for surviving in an increasingly complex environment. This applies equally to value-adding and administrative processes. We use our many years of business process excellence experience to help you organise processes in a comprehensive and interdisciplinary way.
We make companies agile
The goal of our approach is to help transform sluggish organizations into adaptive enterprises. Only then can a company adapt their strategy and the resulting processes as quickly as possible. This is the key to maximum agility, because a change in the market situation can be translated directly into a new offer or a new process. An example: a new product range reflecting changes in the law or regulations.
We thus offer our customers valuable process optimisations in terms of value creation and internal organisation.
Agile companies, faster than the competition
Technological developments such as the digital transformation, advanced analytics, IoT, sensor technologies, and the omnipresence of smartphones have long since changed the way we do business. Gone are the days, for example, when two annual collections were enough in the fashion trade. And even in the insurance industry, customers expect claims settlement to be done digitally and within a few days. Efficiency is required to reduce costs. Automation is necessary to be fast. Because not only does the customer journey require fast and precise answers, but also speed and precision are factors in internal success.
Business process excellence is the cornerstone and prerequisite for your company’s ability to adapt. It gives you the opportunity to adapt processes to new conditions quickly, to apply knowledge to business purposes without delay, and to reduce your products’ time to market drastically. In short: business process excellence makes you agile enough to beat the market.
Designing customer journey and increasing customer value
We work with you to develop solutions that produce technically perfect and automated processes. This also includes tools for visualising and modifying processes to ensure the excellence of each individual business process. Focusing on processes helps to dissolve outdated silo thinking and to concentrate on customers and on their journeys. Your customers’ points of contact with the company can be easily identified and precisely aligned with customer needs. The result: a unique customer experience. And, of course, our solution lets you change processes as quickly as your customers’ needs change. This increases the contact value of each individual customer and the economic success of your company as a whole.
The sequence of events
Do your current business processes always guarantee optimal results? We evaluate your processes and help you find the best ways to improve them. We bring to the table experience from numerous projects in a variety of industries as we help you developing best practices and fine-tune processes to meet your specific business requirements.
We start with a thorough analysis of the status quo: What business processes do you need? Which business processes are already digitalised? Which can be digitalised? How can we measure the efficiency of your processes? How well are your business processes defined and mapped in your existing technologies?
This gives us a starting point for defining the objectives. As soon as the starting and ending points of the project are defined, our project team will work with you to determine the course between those two points: strategy, technical requirements, resources, and implementation. We understand your digital transformation as part of a comprehensive whole. It’s not just about software, but about analytical concepts and change management. This will make your company so agile that it is always at least one step ahead of the competition.