CRM – Customer Relationship Management

 

Customized CRM systems for the optimal maintenance of your customer relationships

Customer Relationship Management means the strict alignment of the whole company towards its customers – and the systematic planning and executing of processes to maintain successful customer relationships. As a result, the contact value of a customer can be increased and the company’s goals can be met better.

Together with you, we develop a CRM strategy, which is tailored exactly on your company, industry and customers.

CRM
Consulting

Your CRM system is more than just Software. Your CRM system is the heart of your customer relationships. Because it meshes your sales and marketing activities together with your customer service. That means, you need a strategy that is tailored to your business, your industry and your customers in advance.

Whether you are introducing a completely new system or want optimizing an existing one – we are with you from the very beginning. We analyze your processes, work together with you to develop the right CRM strategy and advise you in choosing the ideal Software system.

Your added value

We advise you with a focus on process. Because our view is not just limited to technical change. Instead, we combine our knowledge of corporate processes with industry-specific IT expertise. We also advise you independent of a product. Accordingly, we give you the solution that both will achieve your goals and is simultaneously as simple as possible to manage.

The sequence of events

We start of with a thorough analysis of the current state of affairs. For example: What information do you have about your customers? What does the IT infrastructure look like?

Defining these parameters gives your CRM project a solid foundation. We then proceed to determine the goals you want to achieve with your CRM system. Because you can only plan the route once you know where you are headed. We collaborate closely with you to develop a strategy for your CRM system, define the technical needs and to compile a measure catalogue that indicates what to do, step by step.

CRM
Software

We are technology experts. But not nerds. We are open-minded; we think beyond the boundaries of IT and bring technology, business processes, and people together. Accordingly, we will recommend you the Software solutions that is easiest for you and your employees to operate and that simultaneously best supports your goals. On the one hand, that may mean using Microsoft programs or, on the other, going back to an open source solution.

Your added value

If you would like, we can assume the implementation of your CRM system. Regardless of which provider or which technology you have decided on, we can adapt the CRM Software to your needs with your employees or in collaboration with partner companies.

The sequence of events

From our perspective, implementing a CRM system does not only mean adapting the Software to meet your business needs. It also means accompanying you during the migration of your databases from the previous system to the new one. At that, we start early in order to ensure the acceptance of the Software by incorporating comprehensive change management measures and training your staff on the new Software. That is our understanding of holistic CRM implementation.

CRM
Operation
& Support

One launch and then the CRM system runs by itself?

That would be nice. Especially in the initial period following implementation, the system needs professional guidance so that employees accept the system and learn to use it willingly. Therefore, upon request, we can assume the daily support of your CRM system.

Your added value

We take over support, either only for selected services or even as a complete service. You decide. Your bonus: Our professional support ensures that you have the the expertise of CRM consultants, Software manufacturers, and outsourcing partners, and that you keep your employees open for daily business operations.

The sequence of events

We take care of more than just the technical support, we also stand by you and your staff and help you with your questions. We are always there for you. And we mean that literally We adapted our help desk organization entirely according to your work hours. Whenever you work, we are there for you. With our 24-hour on-call service.