WHY AN OPEN-SOURCE CRM?
After providing more than 25,000 days of consultancy, the diligent team has learned a lot, a whole lot. Since 2009, we have been working with our clients to develop CRM strategies and implement the associated technologies. It was here that we first made contact with open-source software. diligent has since become the leader in the integration of open-source CRM systems in German-speaking Europe. And we are convinced of the open-source idea. Why?
Well, for starters a recent EU study (2017)2 describes open source software (OSS) as one of the most important technological trends in the software industry. Furthermore, Open source applications are regarded as a key innovation driver, example are provided by Firefox, Linux, Android, WordPress, Apache, Hadoop and Eclipse.
Thanks to the use of OSS, it is considered that European companies will be able to save up to 114 billion of Euro per year. However, when taking into account also indirect advantages, the savings could be as high as 342 billion of Euro per year.2 Based on such predictions, it is no wonder that the EU Commission is strongly suggesting Companies to use Open-Source Software, supporting their diffusion with the EU Free and Open Source Software Auditing Project (EU-FOSSA).3
Furthermore, we have four additional reasons that strongly support switching to Open Source.