Splunk® Auera CRM App

Splunk® Aurea CRM-App

In addition to performance information, this app contains detailed information about user behaviour, troubleshooting and the operations executed in the CRM system.

The Splunk® Aurea CRM App represents a significantly expanded version of the Splunk® Aurea CRM Performance App that offers you a comprehensive insight into your CRM system and many additional features. The app contains detailed information about the performance of your CRM system like real-time information about successful and unsuccessful executed SQL operations, minimum, maximum and average access times, the number of user accesses or the amount of used computing (CPU) time. Furthermore, the Splunk® Aurea CRM App includes many additional dashboards with detailed information about the logins and logouts in the CRM system, the user behaviour and troubleshooting as well as the operations executed in the Aurea CRM system.

Are you interested in our Splunk® Aurea CRM App or do you want to get more information about it? Then simply contact us:

The Splunk® Aurea CRM App represents a significantly expanded version of the Splunk® Aurea CRM Performance App that offers you a comprehensive insight into your CRM system and many additional features. The app contains detailed information about the performance of your CRM system like real-time information about successful and unsuccessful executed SQL operations, minimum, maximum and average access times, the number of user accesses or the amount of used computing (CPU) time. Furthermore, the Splunk® Aurea CRM App includes many additional dashboards with detailed information about the logins and logouts in the CRM system, the user behaviour and troubleshooting as well as the operations executed in the Aurea CRM system.

The Splunk® Aurea CRM App represents a valuable tool for all system administrators not only because the app can be used for the medium and long-term optimization of the CRM system, but also allows a quick response to short-term problems. Thus, for example, unusually slow access times or an increased number of error warnings can be detected quickly and a closer analysis down to the level of individual tables or users helps you to identify the possible reasons for this anomalies. Thereby, inquiries of the end users can be answered quickly and possible problems can be detected and corrected early.

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Product Description

Splunk Module

Functions in Detail

App-Modules
Module

Performance-Dashboard:

performance This dashboard contains information about the performance of the executed SQL operations in the Aurea CRM system.

  • Type and number of the executed SQL operations
  • Share of failed SQL operations
  • Used computing time
  • User accesses per table
  • Minimum, maximum and average access times

Troubleshooting-Dashboard:

performance This dashborad contains information about failed SQL operations, unsuccessfull login attempts, warnings and other error messages.

  • Overview of the failed SQL operations
  • Type and number of encountered SQL error messages
  • Number of failed login attempts over time
  • Encountered Aurea Web Warnings per user / session

Authentication-Dashboard:

performance This dashboard contains information about the logins and logouts in the Aurea CRM system as well as the number of active sessions and failed logins attempts.

  • Overview of the logins and logouts in the Aurea CRM system
  • Number of active sessions over time
  • Most frequently logged in users
  • Number and time of failed login attempts

User Behaviour-Dashboard:

performance This dashboard contains information about the user behaviour and the operations executed by the users in the Aurea CRM system.

  • Type and number of the executed SQL operations per user / session
  • Most frequently executed SQL statements
  • Accessed tables per user / session
  • Used computing time per user / session

Operations-Dashboard:

performance This dashboard contains information about the created stack traces, the fired triggers in the Aurea CRM system and the operations executed in the web.channels.

  • Overview of the operations executed in the web.channels
  • Execution times of the operations and used computing time
  • Type and number of fired triggers
  • Created stack traces over time

Installation

To install and configure the app on your Splunk® system, please follow these steps:

  • Download the Splunk® Aurea CRM App:
  1. Download the Aurea CRM App from our online shop.
  2. The Aurea CRM_App.tar.gz installer file downloads to your computer.
  • To install the app within Splunk® Enterprise (Web Interface):
  1. Log into Splunk®
  2. On the Apps menu, click Manage Apps.
  3. Click Install app from file.
  4. In the Upload app window, click Choose File.
  5. Locate the .tar.gz file you just downloaded, and then click Open or Choose.
  6. Click Upload.
  7. Click Restart Splunk®, and then confirm that you want to restart.
  • To install the app directly into Splunk® Enterprise (CLI)
  1. Put the downloaded file in the $SPLUNK_HOME/etc/apps directory.
  2. Untar and unzip the app, using a tool like tar -xvf (on *nix) or WinZip (on Windows).
  3. Restart Splunk®.

After you have installed the Splunk® Aurea CRM App, you will find it in the app menu on the Splunk® Web Interface under Splunk® Home.

Configuration

Determining the Data Input

To add data inputs from your Aurea CRM system, please follow these steps:

  1. Start Splunk®.
  2. In the app menu, open the Splunk® Aurea CRM App.
  3. Follow the instructions on the setup page, which will appear when you open the app for the first time, to determine the type of data input and the path to the Aurea CRM log file that should be monitored.

Compatibility

The Splunk® Aurea CRM App is compatible to u7 and u8 log files.

Change the Selected Time Period

By default, all dashboards have the last 24 hours as the selected time period. You can simply select other time periods, for example real-time, by using the time range picker on each dashboard.

App Extensions

The standard app version allows you to monitor the log file of one Aurea CRM system. If you have several log files that you want to monitor because you have rolled out the system for example to different countries or environments (development, test and production), we also have a solution for that! In this case, please contact us:

diligent technology & business consulting AG
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Germany

support@dtbc.eu
Telefon: +49 (69) 1 75 36 60 – 60
Telefax: +49 (69) 1 75 36 60 – 99