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SuiteCRM Support
Its solid technical foundation makes SuiteCRM an application that can easily be adjusted and operated. For companies that wish to maintain their own support resources, we offer various support packages. Choose from our three alternatives to find the right one for you.
Bronze Support
Package
Package
150 €
per month
Email Support and
Support Portal
Support Portal
Response times by severity
Severity 1: 2 hours
Severity 2: 6 hours
Severity 3: 12 hours
Severity 4: 24 hours
Severity 1: 2 hours
Severity 2: 6 hours
Severity 3: 12 hours
Severity 4: 24 hours
1 Named Caller
Includes 1 hour of support service per month
Silver Support
Package
Package
300 €
per month
Support via Email, Phone and Support Portal
Response times by severity
Severity 1: 1 hour
Severity 2: 4 hours
Severity 3: 6 hours
Severity 4: 8 hours
Severity 1: 1 hour
Severity 2: 4 hours
Severity 3: 6 hours
Severity 4: 8 hours
3 Named Caller
Includes 2 hours of support service per month
Gold Support
Package
Package
900 €
per month
Support via Email, Phone and Support Portal
Response times by severity
Severity 1: 30 minutes
Severity 2: 2 hours
Severity 3: 4 hours
Severity 4: 6 hours
Severity 1: 30 minutes
Severity 2: 2 hours
Severity 3: 4 hours
Severity 4: 6 hours
5 Named Caller
Includes 6 hours of support service per month
